Meet the Team
Director- Building Manager / LREA
Resident Relationship Manager / LREA
Director- Building Manager / LREA
Strata Caretakers is ably led by Director and licensed real estate agent, Twee Nguyen, who has extensive experience and expertise in Building and Facility Management and boasts a positive reputation for fostering constructive relationships with strata managers, owners corporation representatives, tenants and other key stakeholders. Her u
Strata Caretakers is ably led by Director and licensed real estate agent, Twee Nguyen, who has extensive experience and expertise in Building and Facility Management and boasts a positive reputation for fostering constructive relationships with strata managers, owners corporation representatives, tenants and other key stakeholders. Her unique approach and effective communication skills result in reliable outcomes for all parties.
Languages: English & Vietnamese
Director- Head of Maintenance
Resident Relationship Manager / LREA
Director- Building Manager / LREA
As Strata Caretakers Head of Maintenance, Erik Dam, possesses the exceptional work ethics and standards that is essential to every residential building. His fastidious eye for detail means every risk is identified and all preventive steps taken to avert problems. Erik’s extensive experience in professional cleaning, repairs and maintena
As Strata Caretakers Head of Maintenance, Erik Dam, possesses the exceptional work ethics and standards that is essential to every residential building. His fastidious eye for detail means every risk is identified and all preventive steps taken to avert problems. Erik’s extensive experience in professional cleaning, repairs and maintenance spans across many Melbourne buildings and his dedication to the role is admirable.
Languages: English, Cantonese & Vietnamese
Resident Relationship Manager / LREA
Resident Relationship Manager / LREA
Resident Relationship Manager / LREA
Our Resident Relations Manager, Kim Ngo, combines her knowledge in real estate and working in a large corporation to competently achieve resident satisfaction. Her understanding of our company system and process, combined with her ability to be adaptable as Strata Caretakers evolves, makes her a key member of our leadership team.
Languages: English, Cantonese, Mandarin
Our Service
Building Manager Service
We work with Owners Corporation, Strata Manager & Developer on medium to large residential buildings.
We deliver
Strata Caretakers provides high quality tailored building management services that meet specific needs of each facility by taking into account requirements and preferences of Owners Corporations and strata managers. Whether it is on-site, off-site, full-time or part-time building management need, we can deliver consistent outcomes that you're looking for.
What we do
- Management of Preventative Maintenance (Lift, automatic doors, car park, hot water service etc.)
- Management of contractors (e.g. Essential Services, electricians, plumbers, engineers etc.)
- 24/7 point of contact to residents and contractors
- Inspection of building
- Emergency Planning & Management
- High standard cleaning service
- Flood prevention and repair
- Rectification of building defects within and outside of warranty period
- Identification, Mitigation and Elimination of Hazard & Risk
- Programming and Management of Keys, Swipes and Fobs
- Periodical reporting to Strata managers and Owners Corporations
- Above and Beyond services such as Move In/Out assistance and Feel Like Home welcome
Not only our extensive facility management services are aimed at ensuring large residential buildings are safe and functional but also making daily life of residents a breeze. As the result, strata managers can significantly save time, improve quality of service and increase capacity to grow their portfolio under management at the same time.